Terms & Conditions

These Terms & Conditions ("Terms") govern your access to and use of the AiraCare website, mobile application, and related services (collectively, the "Service"), operated by AiraCare ("AiraCare", "we", "us", or "our"). By creating a pet profile, registering an account, or otherwise using the Service, you agree to be bound by these Terms. If you do not agree, please do not use the Service.

1. Acceptance of Terms

By accessing or using any part of the Service, you confirm that you have read, understood, and agree to be bound by these Terms, along with our Privacy Policy, which is incorporated into these Terms by reference. If you are using the Service on behalf of an organization (such as a veterinary hospital or partner business), you represent that you have the authority to bind that organization to these Terms.

2. Description of Service

AiraCare is a connected pet care platform that brings together pet profiles, veterinary hospital bookings, an AI-powered pet assistant, a pet products marketplace, trusted pet services, health record storage, a rewards program ("Aira Points"), and a pet community, with the aim of making pet care more affordable and accessible in Sri Lanka. Features may be added, changed, or removed at any time, and some features may be released on a phased or "coming soon" basis.

3. Eligibility & Accounts

You must be at least 18 years old, or the age of legal majority in your jurisdiction, to create an AiraCare account. When you register, you agree to provide accurate, current, and complete information and to keep this information up to date. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. Notify us immediately at info@airacare.lk if you suspect unauthorized use of your account.

4. Pet Profiles & Health Records

The Service allows you to create profiles for your pets and to store information such as breed, age, vaccination history, medical notes, and photos. You are solely responsible for the accuracy of the information you submit about your pet. You retain ownership of the content you add to your pet's profile, and you grant AiraCare a limited license to store, process, and display that content solely to operate and improve the Service, including sharing relevant health information with veterinary partners you choose to book with.

5. Veterinary & Medical Disclaimer

AiraCare facilitates bookings with independent, licensed veterinary hospitals and professionals; it does not itself provide veterinary, medical, or emergency care. Any diagnosis, treatment, or advice you receive is provided by the relevant veterinary professional or hospital, not by AiraCare, and AiraCare is not responsible for the quality, accuracy, or outcome of that care. In case of a pet emergency, contact your nearest veterinary hospital or emergency service directly rather than relying solely on the Service.

6. AI Pet Assistant

The AI Pet Assistant provides general, automated guidance based on the information you provide and is intended for informational purposes only. It is not a substitute for professional veterinary diagnosis, treatment, or advice, and should not be relied upon for urgent or emergency situations. Always consult a licensed veterinarian for decisions about your pet's health.

7. Marketplace, Bookings & Payments

Products sold through the AiraCare marketplace may be listed and fulfilled by AiraCare or by third-party sellers and partners. Prices, availability, and delivery timelines are subject to change without notice. When you make a booking or purchase through the Service, you agree to pay all applicable fees and charges using the payment methods we support. AiraCare is not responsible for the quality of products or services provided by third-party sellers, hospitals, or service providers, though we take reasonable steps to work with reputable partners.

8. Aira Points & Rewards

Aira Points are a loyalty currency that may be earned through eligible activity on the Service and redeemed for rewards as described within the app. Aira Points have no cash value, cannot be transferred, sold, or exchanged for cash, and may expire or be forfeited if your account is inactive, closed, or terminated. AiraCare may modify, suspend, or discontinue the rewards program, or adjust point values and redemption options, at any time.

9. Acceptable Use

You agree not to:

• Use the Service for any unlawful purpose or in violation of any applicable law or regulation;
• Submit false, misleading, or fraudulent information, including about your pet's health or identity;
• Interfere with, disrupt, or attempt to gain unauthorized access to the Service, its servers, or connected networks;
• Reverse engineer, scrape, or misuse any part of the Service beyond normal, intended use;
• Upload content that is abusive, defamatory, infringing, or otherwise harmful to AiraCare, its partners, or other users;
• Impersonate any person or entity, or misrepresent your affiliation with any person or entity.

We reserve the right to investigate and take appropriate action against anyone who violates this section, including suspending or terminating accounts and reporting conduct to the relevant authorities.

10. User Content

"User Content" means any text, images, reviews, or other material you submit to the Service, including pet profile content and community posts. You retain ownership of your User Content, but grant AiraCare a worldwide, non-exclusive, royalty-free license to host, store, reproduce, and display it as necessary to operate and promote the Service. You are responsible for ensuring you have the rights to any content you submit.

11. Intellectual Property

The Service, including its design, text, graphics, logos, and underlying software, is owned by AiraCare or its licensors and is protected by intellectual property laws. Except for the limited license to use the Service as intended, no rights are granted to you in our intellectual property, and you may not copy, modify, distribute, or create derivative works from the Service without our prior written consent.

12. Third-Party Services & Links

The Service may contain links to, or integrations with, third-party websites, hospitals, sellers, and service providers that are not owned or controlled by AiraCare. We are not responsible for the content, policies, or practices of any third party, and your use of third-party services is at your own risk and subject to their own terms.

13. Limitation of Liability

To the fullest extent permitted by law, AiraCare and its officers, employees, and partners will not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of data, revenue, or goodwill, arising from or related to your use of the Service, including any veterinary care, product, or advice obtained through it. The Service is provided on an "as is" and "as available" basis without warranties of any kind, whether express or implied.

14. Indemnification

You agree to indemnify and hold harmless AiraCare and its officers, employees, and partners from any claims, damages, losses, or expenses (including reasonable legal fees) arising from your use of the Service, your violation of these Terms, or your violation of any rights of a third party.

15. Suspension & Termination

We may suspend or terminate your access to the Service at any time, with or without notice, if we reasonably believe you have violated these Terms, engaged in fraudulent or harmful activity, or for any other reason at our discretion. You may stop using the Service and request deletion of your account at any time by contacting us at info@airacare.lk.

16. Governing Law

These Terms are governed by and construed in accordance with the laws of the Democratic Socialist Republic of Sri Lanka, without regard to its conflict of law principles. Any disputes arising from these Terms or the Service shall be subject to the exclusive jurisdiction of the courts of Sri Lanka.

17. Changes to These Terms

We may update these Terms from time to time to reflect changes to the Service or for legal or operational reasons. We will update the "Last updated" date above when we do, and material changes may also be communicated through the Service or by email. Your continued use of the Service after changes take effect constitutes acceptance of the revised Terms.

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18. Contact Us

If you have any questions about these Terms, please contact us at:

AiraCare
216 Havelock Rd, Colombo 05, Sri Lanka
Email: info@airacare.lk
Phone: +94 76 4353 591